Shipping & Delivery


DELIVERY

All in stock orders will be shipped within 1 ~ 3 working days upon payment received. Pre-order will be processed on the same or next working day upon payment received. Please note we only ship orders on Monday to Friday (except National Holiday).


ORDER PROCESSING

Once your order has been shipped out, you will receive an email with tracking information which can be viewed on the courier website at any time. You are responsible to track your order using given tracking number from the respective courier websites. All stocks we have in hand are 100% in perfect condition, however when we send out through the courier company, we do not have any control whatsoever of the handling of the parcel by the courier companies staffs. Hence, we are not responsible for your parcel during shipment transit.

Please contact us if you do not receive your order within the estimated delivery duration.

HOW WE DELIVER YOUR ORDER

All orders within Malaysia, will be shipped via local courier companies. Shipping charge will be advised and will be added into the order's final total.

 

SHIPPING RATES

Within West Malaysia Shipping Rates

Peninsular Malaysia : MYR 8.00 for first 1 Kg and subsequent every 1 Kg=MYR 8.00
We do not ship to East Malaysia at the moment.

Surcharges
1. The system will calculate automatically the Fuel & Handling Surcharge and GST Tax on top of the courier rate.
2. The volume metric calculation is applicable to oversize and light items. The formula for volume metric calculation is as [Length(cm) x Width(cm) x Height(cm)]/6000.
3. The shipping cost will be based on the actual weight or volumetric weight, which ever is higher.


Shipping FAQ:

Q: Which courier company do you use?
A: We will ship your order using various courier companies to ensure your parcels arrive on time.

Q: Do you offer free shipping?
A: Not at the moment.

Q: Can I change my shipping details after I placed my order?
A: Yes, please contact our customer service through Live Chat or E-mail as soon as possible. We will update it as long as it is not shipped yet.

Q: Do you ship internationally?
A: We ship within West Malaysia only for now.

Q: Can I pick up at your office?
A: We currently do not offer any pickup service at the moment.